IRVING, Texas (NYSE: CFL, April 2, 2009) – Broadview Security is proud to announce that for the sixth consecutive year, J.D. Power and Associates has recognized Broadview Security's contact center operations for exceptional customer service and satisfaction. This highly esteemed recognition falls under the J.D. Power and Associates Certified Call Center ProgramSM.
"In achieving certification in each of the first six years of our program's existence, Broadview Security has once again demonstrated its commitment to excellence in customer service—which is especially important in the current economy where outstanding service is a real differentiator," said Mark Miller, Senior Director of Client Services at J.D. Power and Associates. "Call center customers are particularly pleased with the customer service representatives, notably their courtesy, knowledge and concern."
Each year through its two contact centers, Broadview Security handles millions of alarms, telephone calls, e-mails, and other correspondence with its more than 1.3 million customers in 250 markets in the United States and Canada.
"Our business is about saving lives and protecting property. We are honored to receive this recognition from our customers and J.D. Power and Associates demonstrating the hard work and dedication of all of our employees,” said Carole Vanyo, Senior Vice President of Customer Operations, Broadview Security.
As part of its analysis, J.D. Power and Associates conducted a random survey of Broadview Security's customers who recently directly interacted with its contact centers. In addition, Broadview Security passed a detailed audit of its recruiting, training, employee incentives, management roles and responsibilities, as well as quality assurance capabilities. For certification, a call center must perform within the top 20 percent of stringent benchmarks established by J.D. Power and Associates' cross-industry customer satisfaction research.
Broadview Security is among a select group of companies that have been recognized multiple times under this highly respected program. This certification provides validation that year after year, Broadview Security continues to deliver a consistently outstanding and positive experience to customers through its contact center operations.
About Broadview Security
Broadview Security, headquartered in Irving, Texas, is one of the premier providers of security system monitoring services for residential and commercial properties in North America. It operates in more than 250 metropolitan areas, and services more than 1.3 million customers across the United States and Canada. For more information about Broadview Security, please visit  www.BroadviewSecurity.com.
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