Home Alarm Systems FAQ - Safes & Paper Shredders |
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| I have a question regarding my Brink's Safe or Paper Shredder. |
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| For questions regarding Brink's Safes or Paper Shredders, please contact Sisco at 1-800-832-5834 or 1-310-638-1182. |
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Locks |
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| I have a question regarding my Brink's lock. |
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| For those seeking information regarding Brink's locks, please contact Hampton, a Brink's licensee, at 1-800-LOC-LOCK (or 800-562-5625). |
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Home Security FAQ - Home Alarm Info |
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| What is included in the standard Broadview Security home alarm system installation? |
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| One Standard Keypad, Two Door or Window Sensors, a Motion Detector, an Interior Siren, a Master Control Panel, a Yard Sign and Window Decals. |
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| Costs vary depending on your area. With most homeowners insurance discounts, installation costs are very affordable. The current monitoring rate starts as low as $31.99 a month. In certain states the monitoring fee may vary. Please call 1-800-379-9194 for details. |
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| Do you monitor other home security companies' equipment? |
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| To assure high-quality equipment performance, monitoring and customer service, Broadview Security monitors only Broadview Security equipment. The Broadview Security control panel, keypad and all other Broadview Security-installed equipment are listed by Underwriters Laboratories (U.L.). Depending on your existing system and contractual obligations, Broadview Security may be able to convert your system by adding the Broadview Security control panel and keypad. |
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| How long is the contractual home security monitoring agreement? |
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| Your initial contractual obligation for monitoring is 36 months. |
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| How do I activate the Brink's Home Secuirty/Broadview Security system in my home? |
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| To schedule your activation, please call your local Broadview Security customer support representative or our central office at 1-800-379-8816. Our central representatives are available from 8 a.m. - 7 p.m. (C.S.T.) Monday - Friday and Saturday from 9 a.m. to 2 p.m (C.S.T.). |
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| Can I pay by check or credit card each month automatically? |
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| Yes, with our EasyPay™ Auto Payment. |
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| Can I pay the home alarm monitoring on a quarterly or annual basis? |
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| Yes. Broadview Security allows you the flexibility to pay your monitoring monthly, quarterly or annually. We also have Broadview Security EasyPay™, an easy and automated way to pay your recurring fees. With your one-time enrollment, your payment is sent directly from your financial institution to Broadview Security or automatically charged to your credit card. |
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| What if I have a business that I want protected? |
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Because all businesses have different needs, Brink's will set up an appointment with one of our Brink's Representatives to determine your needs. |
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| I'm a renter. Can I get a home security system? |
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| Broadview Security requires that the property owner sign the Protective Service Agreement. If your landlord agrees to sign the agreement, Broadview Security will install a system into the property in the name of the owner. The property owner will receive and be responsible for all bills. The Customer Move policy applies to only the homeowner and not the renter. |
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Home Security Information for Current Broadview Security Customers |
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| I am seeking home security system information regarding the Broadview Security alarm system and/or account. |
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| For home security info and questions regarding your Broadview Security account, please visit our customer website at www.mybroadview.com. You can also call our Customer Care department at 1-800-445-0872 for residential accounts, or 1-800-874-1179 for commercial accounts. |
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| What happens if I move before my initial three-year contract is up? |
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| For questions regarding your account, please visit our customer website at www.mybroadview.com or call us at 1-800-884-1239. |
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Business Alarm System FAQ |
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| I have a question regarding Broadview Security- Business. |
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| For questions regarding Broadview Security- Business, please call us at 1-800-890-8945. |
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Broadview Security Dealer Program |
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| I have a question regarding the Broadview Security Authorized Dealer Program. |
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| For questions regarding the Authorized Dealer Program, please call us at 1-800-380-1388. |
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Builder Technologies FAQ |
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| What does Broadview Security- Builder Technologies do? |
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| A division of Broadview Security, Broadview Security- Builder Technologies offers homebuilders and individuals building homes expanded technology options in their new homes by providing a one-stop source for security, structured wiring (advanced phone/cable systems), home networks, home theater, multi-room speaker systems and other low-voltage products. |
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| What sets Broadview Security- Builder Technologies apart? |
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Broadview Security brings national name recognition and over ten years of experience, working with hundreds of builders, providing security and other home technology products.
Our sales professionals, who are trained in the new construction environment, support and supplement the sales process. Prior to construction, our sales professional meets with the builder and their customers in order to develop wiring and systems tailored to meet the needs of each individual homebuyer.
Our installation professionals ensure production schedules are met with the highest quality service.
Broadview Security is the only full-service national security provider to achieve Installation Quality (I.Q.) Certification, assuring the highest quality products and services.
Broadview Security offers only the highest quality flexible suite of home technology products and services which consumers value today and in the future.
Broadview Security shares the builder's desire to create customers for life and generate solid profitability, which results in a win-win proposition for the homebuyer. |
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| What low-voltage options does Broadview Security provide? |
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Home Security – Broadview Security offers security and life safety systems designed to meet builder specifications or homebuyers' lifestyle needs.
Structured Wiring - Structured wiring systems by leading manufacturers provide an advanced platform for communications and entertainment services. This modular system can be based on the budget constraints of the builder or the lifestyle needs of the homeowner, and- includes telecommunications and video wiring which enables home networking, distributed video, and high speed Internet sharing.
Intercom - Systems by M&S Systems provide distributed music and voice communication throughout the home.
Home Theater - Home theater cube style or in-wall speaker systems by M&S Systems provide high-quality sound to entertainment systems or Dolby digital surround sound systems.
Whole House Stereo - Multiple room stereo speaker systems provide stereo sound to multiple rooms in the home with a volume control in each room with speakers. Satellite Television – Broadview Security can wire single or multiple rooms for future satellite television installations.
Cameras - Indoor/outdoor camera systems allow you to view a baby's room, child's playroom, front door area or any pre-determined location in or outside the home from an existing television in the home. |
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| How can I contact Broadview Security about my upcoming project? |
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| There are two ways to contact Broadview Security regarding the upcoming project. You may either fill out a request or call us toll free at 1-800-371-3893. |
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| How do I activate the Broadview Security home alarm system in my home? |
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| To schedule your activation or for further home security system information, please call your local Broadview Security customer support representative or our central office at 1-800-874-0887. Our central representatives are available from 8 a.m. - 7 p.m. (C.S.T) Monday - Friday and Saturday from 9 a.m. to 2 p.m. |
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| Where is Broadview Security Builder Technologies available? |
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Our security and life safety systems are available in over 98 markets where Broadview Security is available. The expanded technology offerings beyond security are currently available in over 25 metropolitan areas:
• Arizona: Phoenix
• Florida: Miami, Ft. Lauderdale, Deerfield Beach, Orlando, West Palm Beach, Jacksonville, Daytona, Tampa/Sarasota and Ft. Myers
• Georgia: Atlanta
• Indiana: Indianapolis, Kokomo and Muncie
• Kentucky: Ft. Mitchell, Florence and Covington
• Maryland: Greater Baltimore, Gaithersburg and Frederick
• Michigan: Detroit and Ann Arbor
• North Carolina: Charlotte and Raleigh/Durham
• South Carolina: Rock Hill
• Ohio: Columbus, Dayton, and Cincinnati
• Texas: Austin, Dallas/Ft. Worth, Houston and San Antonio
• Tennessee: Nashville
• Virginia: Northern Virginia
• West Virginia: Charles Town
• Washington: Seattle
• Washington, D.C. |
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Home Security Information - Broadview Security EasyPay™ |
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| How much does Broadview Security EasyPay™ cost? |
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| There is NO additional charge for Broadview Security EasyPay™. |
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| How long will enrollment in Broadview Security EasyPay™ take? |
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| Upon receipt of your completed enrollment form, your first draft will occur within 4-6 weeks. |
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| What notification will I receive that I am enrolled in Broadview Security EasyPay™? |
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| You will receive a draft notification letter ten days prior to your first draft. This letter will indicate the draft amount and your monthly draft date. Going forward, your draft will occur on that date each month. Your receipt is your monthly checking account or credit card statement. |
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Home Alarm FAQ - Human Resources |
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| How do I apply for an open position at Broadview Security? |
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| Visit our Career Center and begin your career search by clicking the "Search Jobs" button. |
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| Where does my resume go once I submit it online? |
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| Your resume is delivered to the recruiter and/or hiring manager responsible for the open position. |
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| May I fax my resume if I am not able to submit it online? |
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| Yes, you may fax your resume to 972-871-3318. |
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| Once I have submitted my resume, should I contact Broadview Security or will the recruiter and/or hiring manager contact me? |
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| Your resume will be reviewed to determine if your qualifications and interests match the open position. If you have not heard from us within four weeks, you may assume that while your qualifications are commendable, we have other candidates who more closely meet our requirements. |
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| How can I learn about Broadview Security's benefits? |
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| Please visit Our Benefits page and you will see that Broadview Security offers a variety of benefits to meet the needs of our employees and their families. |
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| Does Broadview Security offer educational assistance? |
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| Yes, Broadview Security provides educational assistance to you through the Tuition Reimbursement Plan. The maximum benefit available to eligible employees is $4,000 per calendar year. Please visit Our Benefits page for more details. |
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| What is the dress code at Broadview Security? |
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| We have adopted a "business casual" dress code for our employees at the corporate headquarters, located in Irving, Texas and at our national customer contact center located in Knoxville, Tennessee. Professional business attire is expected of our customer-facing branch personnel. Technicians are provided with a company uniform. |
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