Names were changed to protect our customers.
Misty V.
On April 2, 2008 at 4:22 p.m., Misty received a police panic alarm from the home of Allie S. She immediately called the home and got the answering machine, so she notified the police right away. The customer called later in the evening to thank Broadview Security for the excellent service. She advised us that her daughter was home alone when an unknown man rang the front door bell. He watched her through the windows and eventually made his way into the garage. She was scared and unable to reach her mother, so she pushed the police emergency button on the Broadview Security keypad. Broadview quickly notified the police and they responded. The girl was safe, but the alarm scared away the intruder and police were unable to find him.
Cindy S., Terri M. and LaChrista W.
On January 4, 2008 at 7:56 a.m., Cindy received a carbon monoxide detector alarm from the home of Diane and Karl M. She immediately called the home and was forwarded to the customer, who was not at home. The customer was concerned because her daughter was at home and not feeling well. Cindy told her that anyone in the home should leave the home, so the customer contacted her daughter and told her to get out of the house. She later called to let us know her home had dangerous levels of carbon monoxide and Broadview Security saved her daughter’s life. Her daughter was admitted to the hospital for oxygen therapy, and is now doing fine. Terri and LaChrista made sure the customers received the CO detector they ordered and that it was installed properly.
Tameka J., Shelanda C. and Jacob R.
On November 15, 2007 at 11:20 p.m., Tameka received supervisory trouble and window intrusion alarms from the home of Paul and Jocelyn R. She immediately called the home and spoke to the customer. The customer didn’t know why the alarm was going off, so Tameka connected her with Customer Care for help in troubleshooting the system. As Shelanda walked her through troubleshooting the system, the customer noticed smoke in the home. Shelanda sent a request to Monitoring to notify the fire department. Jacob responded to the request and told the fire department dispatch operator there was smoke in the home. The customer later called to tell us her home had caught on fire. They didn’t have monitored Broadview Security fire equipment installed in the home, but the fire must have burnt through the Broadview burglary alarm system wiring, causing the window alarms to sound and the keypad to send a trouble signal. Although there was extensive water and smoke damage to the home, the customer was thankful the Broadview Security system saved her and her daughter.
Dianne R.
On May 7, 2007 at 4:45 a.m., Dianne received a police panic alarm from the home of Jenna B. She immediately called the home and got an answering machine, so she notified the police right away. The customer later advised us that she was awakened by noises at her front door. Someone was trying to pick the lock, so she locked herself in her bedroom and pressed the police emergency button on the Broadview Security keypad. It was her ex-boyfriend breaking in. He found her in the bedroom, broke down the door and took her hostage at gunpoint as the police arrived outside her home. After a stand-off with police, the ex-boyfriend eventually released her. She called to thank Broadview Security and said the emergency button saved her life.
Ann H.
On March 7, 2007 at 11:28 a.m., Ann received an Intrusion alarm from the home of Luke S. and Christina M. She immediately called the home and got no answer. She then called the emergency contacts and was able to reach the sister-in-law. The contact told Ann that the owners were on their way home. The police were quickly notified and Ann advised them of the owners responding. The police later told us they were on the scene with a real burglary in progress. The Broadview Security system helped them catch the burglars in the act and save the family’s personal possessions.
Aleatha D.
On January 3, 2007 at 11:54 p.m., Aleatha received a smoke/heat detector alarm from the home of Darcy and Kyle W. She immediately called the home and got no answer, so she notified the fire department and told them the customer was hearing impaired. The fire department arrived quickly and found the customer was safe and there was only smoke damage to the home. The customer later wrote to us to say she was boiling eggs on the stove and accidentally fell asleep. Since she is hearing impaired, she was unable to hear the smoke alarm. The Broadview Security monitored smoke/heat detector saved her life and home by alerting Broadview to the potential fire.
Cherry S.
On December 17, 2006 at 2:14 a.m., Cherry received a fire, medical and police emergency alarms from the home of Melissa and Nathan E. She immediately notified the police, fire and EMS. She then called the home and got an answering machine. The customer later informed us her husband had gone into a diabetic coma. When she tried to call 911, she was continuously placed on hold. Her son remembered the Broadview Security emergency buttons on their keypad and pressed them. The EMS technician told them if help had not arrived within 30 minutes, her husband would have died. Broadview Security helped save his life.
Amy M.
On November 20, 2006 at 7:46 p.m., Amy received a police panic alarm from the home of Matthew I. She immediately called the home and spoke to the customer. He was going downstairs and heard his door chime (his system was not armed at the time). He saw three men in his house with weapons, so he rushed to the Broadview Security keypad and pushed the police emergency button. Broadview notified the police and they arrived in three minutes. The Broadview alarm scared off the intruders and the customer was safe.
Bemnet A.
On July 25, 2006 at 1:03 a.m., Bemnet received a Medical Panic alarm from the home of Dwight F. and Robert W. He immediately called the home and spoke to Dwight. He was awoken by Broadview Security call and found that his roommate had crawled to the keypad, pressed the panic button and then passed out. EMS was immediately notified and the roommate was taken to the ICU in critical condition.
Chris H.
On June 9, 2006 at 2:17 a.m., Chris received a Medical and Police Panic alarm from the home of Jody L. He immediately called the home and received an answering machine. Both the EMS and police were notified. Jody later advised us that someone had broken in and died in her home. She pressed the panic buttons and locked herself in the bathroom until the police arrived.
Rexa D.
On October 18, 2005 at 5:30 p.m., Rexa received a Fire/Smoke Detector alarm from the home of Tina M. She immediately notified the fire department and then called the home where the customer requested the fire department. When updating the fire department about the customer's request, she found out the fire department dispatched to the wrong address and quickly corrected it. The fire department later told us that there was a fire at the home and they had transported the customer to the hospital for smoke inhalation.
Stephen G.
On March 19, 2005 at 1:42 p.m., Stephen received a Medical Panic alarm from the home of Richard E. He called into the home, where he spoke with Richard, who advised him that his mother was having a heart attack. Richard later advised us that emergency personnel arrived two minutes later and took his mother to the hospital.
Valarie R.
On March 6, 2005 at 9:23 a.m., Valarie received a Fire/Smoke Detector alarm from the home of Martha B. She immediately notified the fire department. When she called into the home, she received a voice mail. Martha later called Customer Care to advise us that she had fallen asleep while cooking, and that the fire department had entered her smoke-filled home and awakened her.
Jocelyn T.
On Sunday April 4, 2004 at 11:06 a.m., Jocelyn, a Customer Care Representative, was three hours into her shift when she received an urgent call from a customer stating, "I think I'm having a heart attack!" Jocelyn immediately notified the monitoring department to request dispatch of an ambulance and call the customer's emergency contact. Jocelyn stayed on the line with the customer and helped her remain calm until the ambulance arrived. The customer received medical attention and survived the incident. Later, the customer said Broadview Security saved her life and specifically thanked Jocelyn for staying on the line with her and calming her down.
Jessica R.
On the afternoon of July 27, 2002, Jessica received a Medical Panic alarm from the home of David and Natalie M. from Michigan. She quickly called into the home and spoke to Donald, who told Jessica that his wife was choking and needed an ambulance immediately. Jessica then dispatched the EMS, who was able to get there in time to save Natalie's life.
Jeremy P.
On December 4th, 2001, Jeremy received a Fire alarm from the home of Walter S. After promptly notifying the fire department, Jeremy called Walter's home and spoke with someone who advised him that there was an actual fire on site. Because Jeremy followed the proper procedures, the fire department was able to respond to the home with a quick response time. |